Oh, how I hate my fellow man.  Well, sometimes anyway.  Doing phone support all day can sure make a man jaded when it comes to having any kind of confidence that there is actually intelligent life on this planet.  I have a wall poster in my office that has several clever saying regarding technical support truths, but one in particular kind of sums up all the others.      “Can you help me with this” usually means...

    Ah the doldrums of late winter.  I sit writing this while my mind pines away for the sunshine and warmth of spring.  I am sure many of you reading this feel the same way.  Thinking of what to write has been tough lately, but today I had a fun thought and in a flash knew what this post would be about.     Being a technophile means I will never be without work, thankfully. That being said here is a list of the invaluable tools...

      Today I would like to rant a bit about the overused term BASICALLY.  Seems like everyone from late night talk show hosts to politicians uses the term basically as a crutch or a filler word.  They need to STOP NOW!     We have a beautiful language.  The English language has thousands of words that roll off ones tongue with grace and fluidity.  I basically want everyone to stop murdering the language.  Basically this is our...

     I was just introduced to the most brain stimulating debate I have had in while and I thought I would share it with you.  It is not a new debate, certainly not when you’re dealing with millennia.  Late last night I sat at the old computer gathering info about the last ten years for my end-of-year blog post and I came to the frustrating realization that there is actually a great deal of debate about this subject.  It seems...

    The Druids were the “wise men” of the pagan Celtic society.  Little is known of them with certainty; however it is thought that they played the roles of priests in the Celtic religion.     Most folks know that the holiday we call Halloween is derived from the Celtic festival of Samhain.  This was one of the great Celtic fire festivals and marked the end of the harvest and the beginning of winter. The Celtic people...

    Isn’t it just amazing how people that are meek as sheep when you look then dead in the eye can, oh so easily, turn into vicious hyenas when they are hidden behind the veil of anonymity that an instant messenger, social website, or even a simple telephone provides?  Working constantly in, what could be termed, a customer service industry almost my entire working career has given me some pretty unique insight into this ever...